Privacy Policy

This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

StayPetFree is a service operated by Hotline Labs LTD. Our registered address is Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, CF40 2ET. You can contact us by post at the above address, by email at by email or by telephone on 0844 376 9988.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

When you sign up for our waitlist or updates, we ask you for your email address. We also collect anonymous usage data through Google Analytics to help improve our service.

Why do we collect this information?

We are collecting this information to keep you updated about our launch and if we need to contact you in the future for any reason we can do so.

What do we do with your information?

Your information is stored in our system which is based within the European Union.

We do not use the information you provide to make any automated decisions that might affect you.

How long do we keep your information for?

We will keep your information until you request us to remove your information from our system.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by post or telephone, please use the contact information provided above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner's Office via their website at www.ico.org/concerns or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF